Effective Date: April 1st, 2026

CharterOps (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

- Name

- Email address

- Phone number

- Company details

b. Operational Information

- Booking requests and related details

- Communication data (e.g., messages via WhatsApp, email, or SMS)

c. Technical Information

- IP address

- Browser type

- Device information

- Website usage data (via analytics tools)

2. How We Use Your Information

We use the information collected to:

- Respond to inquiries and booking requests

- Provide and improve our services

- Set up and manage client onboarding

- Communicate updates and relevant information

- Monitor and improve website performance

3. Data Sharing and Third Parties

We do not sell your personal data.

We may share information with trusted third-party services strictly for operational purposes, such as:

- Communication platforms (e.g., email, WhatsApp, SMS)

- CRM or workflow tools

- Hosting and analytics providers

All third parties are expected to handle data securely.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.

However, no system can guarantee complete security.

5. Your Rights and Choices

We retain your information only as long as necessary to provide services or comply with legal obligations.

6. Your Rights

You may request to:

- Access your personal data

- Correct inaccurate information

- Request deletion of your data

To do so, contact us using the details below.

7. Cookies and Tracking

We may use cookies or similar technologies to:

- Improve website performance

- Understand user behavior

- Enhance user experience

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact: [email protected]